Returns & Refunds
We want you to be happy with your purchase. If you change your mind, you can request a return within 14 days of receiving your furniture, subject to your statutory rights.
Change of Mind
To be eligible for a return, furniture must be:
- Unused and in resalable condition
- Free from stains, marks, damage, pet hair or odours
- Complete with all original parts and accessories
- In its original packaging where reasonably possible
Please inspect your furniture before using or assembling it if you think you may wish to return it.
For large or bulky furniture, please contact us before arranging a return so we can discuss the collection or return arrangements.
Faulty or Damaged Items
If your furniture arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photographs of the issue. We will work with you to arrange an appropriate solution.
Your statutory consumer rights are not affected by this policy.
Refunds
Approved refunds will be issued to the original payment method in accordance with applicable consumer law.
To request a return, please contact us through our Contact Us page.